Claire Windsor volunteers with the Heart Start Foundation (“HSF”) and has helped them retain 69% of their donors because of a donor-recognition program they now implement.
21% of donors say they never receive a thank you note. It’s the first step. A thank you lets a person know their donation was received. A simple thank you card, sent within 48 hours, is a good rule of thumb.
Don’t always ask for money. Invite your donors to events that are free and include the people you support. People really enjoy these because they see your work in action and they know you’re not going to ask for money. An example is the popular talent shows we have at HSF. Donors come because the voting is people’s choice. They get to be involved!
Keeping things organized and manageable. We keep an excel spreadsheet of the year’s activities, which includes the activity, date, cost, sponsor, and Volunteer Champion. There’s one Champion per activity. We use online calendars to create tasks. We just started using Trello. It’s an online project management tool. There’s a free version, which allows Champions to share progress with the foundation’s director.
These simple tools are provided “Cause We Care” and value the success of others. Send an email to firstname.lastname@example.org if you’d like to be represented in one of our articles.