Creating Positive Experiences

A positive experience begins with the right intent – an opportunity to offer something meaningful to another person. Only 4% of people voice their complaints to you about something you’ve done. Are they voicing their dismay to others? You bet. Begin by recognizing how you feel. If there’s any feeling you have that maybe, just maybe, you offered bad service to someone or said something, which may have been taken the wrong way? The first step is to ask, “Is everything alright? Is there anything I can do to make things better?” If the person says, “Everything is fine.” You have to take their word for it and then, create positive experiences. It takes 12 positive experiences to delete one negative.

Positive experiences to think about:

  • Asking “Is everything alright? Is there anything I can do to make things better?”
  • Sending a personal note letting the person know you value your relationship with them
  • Add a benefit for them related to what they value. A person with a business would like to know you sent someone their way
  • Invite the person out for coffee or lunch to get to know them better
  • Ask this person to share their expertise by offering an opportunity to do so
  • Communicate openly
  • Show appreciation
  • Make interactions simple and easy
  • Understand expectations and then go above and beyond
  • Recognize efforts they make
  • Listen and acknowledge their ideas
  • Watch your body language during interactions to make sure you’re open and friendly
  • Always say something positive to this person
  • Add this person’s name into conversation with them
  • Draw attention to personal connections
  • Tell this person a “secret” so they know you better
  • Be as transparent as possible
  • Remain caring, professional and polite
  • Be yourself
  • End conversations in a polite way: have a good day, have a nice night, see you soon, talk to you later…
  • Be positive and create positive feelings
  • Invite this person to join a club, experience, event
  • Anticipate and be attentive
  • Find an emotional connection – a common bond
  • Empathize

Customer service has reached a new level, and in fact, has entered into the realm of being more personal. Our lives have become much more of an open book because of social media. Maintaining positive relationships are most-important for keeping your life in tune, on a positive note, so to speak.